– We offer delivery of our products across the globe. Courier companies do not deliver to P.O. Box address, so you must provide full street address with postal code / zip code and telephone / mobile number.
– Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.
– We do not ship the products on Sundays and public holidays in India as our logistic partner does not pick-ups on those days.
– Once an order is dispatched, if order / product will return to us because of incomplete address / wrong address, then we are not responsible in such cases and we will not provide any refunds.
– Shipping cost is based on the product weight and delivery location. The weight of any product can be found on its detail page.
– We offer free shipping to within India.
Shipment and Tracking details
– We use to send an email confirming the shipment of the order being placed, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.
– Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites.
VAT & Custom Duties
– VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
– International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
– They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
What if any Delays
– Times to ship the product mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
– If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.
– Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.
Subhashsarees is committed to providing its customers complete satisfaction. Subhashsarees strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Subhashsarees is always ready and willing to go the extra mile for its customers. In case you are unsatisfied with the product received from Subhashsarees, you may contact us with your complaints/ feedbacks at www.subhashsarees.com, which shall revert back to you at the earliest. Please note that for creating a desired fit, pattern and look of a product, alterations are required.
In case the customer does not have access to local alteration facilities, Subhashsarees recommends the use of the safer measurement options offered by it, in order to minimize any chances of error
– Buy unstitched items from us and get them tailored by your personal stylist or boutique.
– Try to choose as shown options to minimize errors.
– Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
– Send your best fitting garment as sample.
– Ask us to send you the dummy garment for the fittings & style approval before we start working on your original outfit or item.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Subhashsarees may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at www.subhashsarees.com, within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the Subhashsarees regarding the same.
In case of any other complaints, email us at www.subhashsarees.com, within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Subhashsarees for the same. In case any product is returned without such confirmation, Subhashsarees does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that SubhasSarees shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
All defective products being returned to Subhashsarees shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Subhashsarees within ten (10) working days from receipt of confirmation for the same from Subhashsarees.
Safe receipt of defective product by Subhashsarees is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Subhashsarees shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Subhashsarees may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.